RETURNS

Order confidently from us, knowing you may return any products within 30 days of receipt for a refund or exchange as long as those products are unwashed, unworn (except for the purposes of trying on) and with the original tags attached. We always aim to process returns as quickly as possible within 5 days of our receipt however, it can take slightly longer during busier periods.

Free returns are available to most European addresses.

It is quick and simple to return your parcel to us. Simply visit this page to create a return label and select the country you are sending from.

Any returns from the following countries are at the recipient's cost including any additional taxes or charges that you might incur through returning your order:

Andorra
Canary Islands
Cyprus (Northern Republic of)
Kosovo

Please return the items to POETRY Returns, 2 Rothley Lodge, Loughborough Rd, Leicester, LE7 7NL, United Kingdom.